Frequently Asked Questions
Everything you need to know about your next favorite sparkle.
What materials are used in Hailey’s Jewelry House pieces?
We specialize in high-quality 14k gold plating, 925 sterling silver, and ethically sourced gemstones. Each product page provides a detailed breakdown of the specific materials used.
How should I care for my jewelry to ensure it lasts?
To maintain shine, avoid contact with perfumes, lotions, and water. We recommend storing your pieces in the provided microfiber pouch when not in use and cleaning them with a soft, dry cloth.
What is your shipping policy and delivery timeline?
We offer standard and expedited shipping. Standard orders typically process within 1-2 business days and arrive within 5-7 business days. Tracking information is sent via email as soon as your order ships.
Can I return or exchange an item if I change my mind?
Yes, we offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
Do you offer a warranty on your jewelry?
Every purchase from Hailey’s Jewelry House includes a 6-month limited warranty that covers manufacturing defects. This does not cover accidental damage, loss, or normal wear and tear.
Are your products hypoallergenic?
Yes, all of our jewelry is nickel-free and lead-free, making them safe and comfortable for those with sensitive skin.