Returns & Exchanges

At Hailey’s Jewelry House, we want you to cherish every piece you purchase. If you are not completely satisfied, we offer a 30-day return policy for items in their original, unworn condition.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our guest portal to select the items you wish to return and receive your unique Authorization Number.

• 2.
  Package Your Jewelry

  Carefully place your jewelry in its original velvet pouch and branded box to ensure it remains protected during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of your request.

• 4.
  Receive Your Refund

  Once our quality control team inspects the piece, your refund or exchange will be processed to your original payment method within 5-7 business days.